About the role
As a Sprinklr Consultant, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. You will work closely with clients to implement strategies that enhance customer experience across various interaction channels.
Responsibilities:
- Plan, design, implement, and configure the Sprinklr platform with clients.
- Act as a subject matter expert on Sprinklr service across the delivery lifecycle.
- Deliver customer interaction solutions across IVR, web, email, chat, SMS, social media, etc.
- Design AI-powered customer and employee experience enhancements.
- Integrate Sprinklr unified CXM with enterprise systems.
- Stay current with training and maintain updated Sprinklr certifications.
- Implement the orchestration platform of Sprinklr in Fortune 500 companies or leading consulting firms.
Requirements:
- Must have skills: Sprinklr implementation and product solutioning.
- Good to have skills: CCaaS platforms (AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service).
- Experience: Minimum 4 to 8 years of experience is required.
- Educational Qualification: Engineering Degree or MBA from a tier-1 institute.
Professional and Technical Skills:
- Proficiency in Sprinklr implementation and product solutioning.
- Strong understanding of customer service processes and operations.
- Experience with IVR, outbound voice, email, chat, video, and messaging services.
- Hands-on experience with CI/CD tools.
- Functional and hands-on experience with voice and non-voice applications using Architect/Composer/Interaction Designer.