About the role
About the RoleWe are seeking a proactive and analytical Pre-Sales Business Analyst to support our IT Services Sales Team. The ideal candidate will work closely with clients, understand their business needs, and help craft tailored service-based solutions. This role is crucial in bridging clients’ requirements with our technical and delivery capabilities.Key Responsibilities:Client Discovery & Requirement Analysis
- Conduct requirement-gathering meetings with prospective clients.
- Understand business objectives, technical needs, and project goals.
- Translate discussions into structured documents (BRD, SRS, user stories, workflows).
- Analyse client needs and maps them to relevant service offerings (development, QA, cloud, support, staffing, etc.).
- Engage with technical teams to design scalable, cost-effective, and service-oriented solutions.
- Create solution overviews, capability decks, and delivery approach documents.
- Prepare proposals, SoW, effort estimations, RFP/RFI responses, and capability presentations.
- Ensure all documents clearly reflect services, scope, timelines, and assumptions.
- Collaboration with sales and delivery leads to finalizing cost models and pricing.
- Support sales team with presentations, demos, and functional explanations.
- Participate in client calls to respond to queries and explain service strengths.
- Communicate value propositions and differentiate our service offerings.
- Work closely with delivery managers, architects, developers, and sales.
- Ensure alignment on service capability, timelines, risks, and delivery feasibility.
- Contribute to internal knowledge-sharing on new service offerings and processes.
- Research industry trends, best practices, and competitor service models.
- Provide insights to leadership to enhance or modify service offerings.
- Maintain awareness of emerging technologies and service opportunities.
- Provide complete handover to project/delivery teams post-deal closure.
- Ensure scope, documentation, and expectations are transparent and aligned.
Required Skills & Qualifications:
- Bachelor's degree in business, IT, Engineering, or related field.
- 7+ years of experience as a Business Analyst or Pre-Sales Analyst in an IT services company.
- Strong understanding of IT services like software development, QA, DevOps, cloud, support, or staff augmentation.
- Excellent communication, presentation, and client-engagement skills.
- Experience preparing proposals, SoW, estimations, and functional documentation.
- Familiarity with tools like JIRA, Confluence, MS Office, Visio, Figma, or similar.
- Experience working with global clients (US, UK, Australia).
- Knowledge of various engagement models (T&M, fixed cost, dedicated team).
- Understanding of Agile methodologies.
- Ability to create process diagrams, user flows, and wireframes.