About the role
Sr. Customer Support (Inbound Voice)
Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)
Location: Infopark, Kochi, Kerala
Shift: 6 PM - 3 AM (Monday–Friday)
Salary: ₹ 30,000 - ₹ 35000 Per Month
Education: Bachelor's Degree Mandatory
Responsibilities
Handle inbound customer calls and resolve queries efficiently
Provide accurate information and ensure excellent customer service
Meet individual performance metrics, quality standards, and productivity targets
Escalate complex customer issues to the appropriate teams when required
Maintain detailed records of customer interactions and resolutions
Ensure high levels of customer satisfaction during every interaction
Requirements
Minimum 2+ years of experience in a BPO Inbound Voice Process
Strong communication and customer handling skills
Ability to manage customer queries and complaints professionally
Good problem-solving and multitasking abilities
Comfortable working in a night shift environment
Benefits
- Pickup and Drop in
- Health Insurance
- ESI,PF