About the role
Sr Desktop Support Analyst
Location-
Patalganga (Panvel)
Responsibilities
Handling IT-related
activities in Unit-I and Unit-II
- Responsible for GxP-related IT activities.
- Adherence to effective IT SOPs and
ensuring related activities are carried out accordingly.
- Maintenance and support for Chromeleon and
non-Chromeleon applications and servers.
- Provide technical support to vendors
during any new installation or troubleshooting.
- Implementation of desktop policies in GxP
systems.
- Maintain and review IT assets.
- Preparation, review, and execution of
qualification and validation documents.
- End-user support related to IT
infrastructure and system hardware.
- Printing support.
- Support related to network LAN, Wi-Fi,
switches, etc.
- Assisting with IT issues in QC and R&D
labs.
- Coordinate with the corporate IT team for
remote software and web applications.
- Coordinate with team members and
troubleshoot IT-related problems.
- Anti-virus and patch management
compliance.
- Monitoring and closure of IT tickets as
per the SLA.
- Any other responsibility or assignment
allocated by the Department Head.
Environment, Health
and Safety (EHS) Responsibilities
- Follow all EHS guidelines and work
instructions while carrying out assigned activities.
- 100% compliance with Personal Protective
Equipment (PPE) usage.
- Adherence to Life-Saving Rules (LSR).
- Work according to competence and assigned
tasks.
- Participate in training programs.
- Awareness of emergency preparedness plans
and responding to emergencies.
- Report EHS incidents to the concerned
officer, manager, or EHS representative.