Sr Engineer - Cyber Security

Job Description: GenAI / Agentic AI SME - IAM & PAM Automation

Position Overview
We are looking for an experienced GenAI / Agentic AI Subject Matter Expert with strong expertise in Identity and Access Management (IAM) and Privileged Access Management (PAM) to support a large enterprise Tier 1 operations program. This role will provide automation leadership and work closely with the PAM Architect, Power Automate developers, agentic AI developers, program stakeholders, and client leadership to design, prioritize, and implement scalable automation solutions.

The ideal candidate should have practical knowledge of IAM/PAM platforms such as Microsoft Entra ID, CyberArk, SailPoint, ServiceNow, and Active Directory, along with experience in agentic AI tools such as Microsoft Copilot Studio Agents and workflow automation platforms. Foundational knowledge of Power Automate Cloud will be an added advantage.

Key Responsibilities

GenAI / Agentic Automation Leadership

• Serve as the primary SME for agentic automation capabilities, including Copilot Studio Agents, generative AI workflows, orchestration, and conversational automation.
• Translate IAM/PAM operational requirements into structured automation logic that agentic tools and Power Automate developers can easily implement.
• Identify opportunities to leverage GenAI for summarization, triage, routing, guided troubleshooting, and Tier 1 workflow acceleration.

IAM/PAM Process Translation & Workflow Mapping

• Break down complex IAM/PAM workflows into detailed, digestible components for development teams.
• Document manual processes and control activities in a developer-friendly format aligned with automation best practices.
• Ensure all workflow definitions meet audit, security, and operational standards.

Automation Design & Architecture Support

• Work closely with the PAM Architect to design scalable automation frameworks that span Power Automate, agentic AI, and enterprise IAM/PAM systems.
• Participate in solution design sessions, identifying dependencies, risks, and architectural considerations.
• Provide guidance on best practices for agent orchestration, prompt engineering, context handling, and system integration patterns.

Developer Enablement & Best Practices

• Support Power Automate and agentic developers by providing technical specification clarity, workflow logic, and validation of design assumptions.
• Assist with code reviews, design reviews, and best practice enforcement across automation projects.
• Troubleshoot automation complexities and support developers in resolving implementation challenges.

Client Leadership Interface & Program Support

• Serve as a key liaison between the automation team and client leadership.
• Assist the Program Manager with:
  • Timeline refinement
  • Risk identification and mitigation
  • Blocker removal
  • Requirements gathering and alignment
  • Progress reporting and dashboard input
• Ensure client expectations are clearly communicated to technical teams and vice versa.

Use Case Discovery & Continuous Improvement

• Work with the PAM Architect and operations teams to identify new automation use cases with measurable impact to Tier 1 workload reduction.
• Evaluate existing workflows for optimization, consolidation, or reinvention using GenAI or agentic automation.
• Recommend enhancements to improve automation quality, reliability, observability, and maintainability.

Required Skills & Qualifications

• 5+ years of experience in IAM/PAM, security operations, automation, or AI solutions delivery.
• Strong understanding of IAM/PAM fundamentals, including identity lifecycle management, privileged access workflows, audit controls, and governance.
• Experience with key IAM/PAM tools:
  • Microsoft Entra ID (Azure AD)
  • CyberArk
  • SailPoint
  • ServiceNow
  • Active Directory
• Hands-on or conceptual experience with agentic AI platforms such as Microsoft Copilot Studio Agents, Azure AI Studio, or similar.
• Ability to translate complex technical processes into structured logic suitable for workflow automation.
• Excellent communication and stakeholder management skills, especially when interfacing with client leadership.

·Strong analytical and problem-solving skills with a focus on operational efficiency and automation scalability.

Preferred Qualifications

• Familiarity with APIs, REST integrations, and event-driven workflows.
• Knowledge of prompt design, LLM interaction patterns, or agent orchestration frameworks.
• Experience in large enterprise environments with complex identity ecosystems.
• Background in process engineering, automation design, or technical program management.

What Success Looks Like

• Clear, accurate workflow definitions enabling rapid automation development.
• Strong partnership between automation developers, the PAM Architect, and client leadership.
• AI-powered automations that meaningfully reduce Tier 1 manual workload.
• Well-structured use case pipeline aligned with business value and delivery capacity.
• Effective troubleshooting, faster delivery cycles, and improved automation quality.
• Program timelines, risks, and reporting are consistently well-managed and communicated.