About the role
Job Title*: - Customer Service Representative
*Department*: CRM *Reports to: * Head of Sales *Location*: Bangalore *Experience*: Minimum 10+ years in customer service *Industry Experience*: Not mandatory
*Summary*:
We are seeking a highly skilled Customer Service Representative to lead our team of Customer Relationship Executives. The ideal candidate is passionate about customer experience and satisfaction. You will be the first point of contact for our clients and play a crucial role in maintaining high levels of customer happiness.
Key Responsibilities:
1. Team Leadership: Lead a team of Customer Relationship Executives, providing them with guidance and coaching to ensure optimal performance. 2. Collection of Payments: Responsible for billing and generating receipts for payments, ensuring all financial transactions are accurate and timely. 3. Coordinating Snag Resolutions: Act as the liaison between the customer and internal teams to resolve any issues or ‘snags’ in a timely and effective manner. 4. Stakeholder Coordination: Coordinate customer interactions with various internal departments, ensuring smooth communication and prompt issue resolution. 5. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, including handling complaints, providing appropriate solutions, and following up to ensure resolution. 6. Status Updates: Keep customers informed on the status of their orders, providing timely and accurate updates.
Skills and Qualifications:
• Minimum 10 years of experience in customer service. • Proven experience in team leadership. • Exceptional communication skills, both verbal and written. • Strong organizational and multitasking skills. • Ability to work well under pressure and meet deadlines. • Proficiency in MS Office Suite. • A strong passion for customer satisfaction and experience.