About the role
- Design, implement, and maintain a comprehensive conduct risk management framework across all business lines.
- Monitor and report on conduct risk metrics, ensuring timely remediation of issues.
- Ensure compliance with UAE Central Bank, SAMA, and other relevant regulations and industry best practices.
- Identify, assess, and mitigate conflicts of interest that could affect consumer outcomes.
- Lead consumer protection initiatives, championing customer well‑being in product design and delivery.
- Promote a culture of transparency, ethical behavior, and accountability through training and communication programs.
- Collaborate with Legal, Compliance, Risk, and Business units to embed consumer‑centric controls.
- Prepare and present regular updates to senior leadership and the Board on conduct risk and consumer protection matters.
- Minimum 10 years of experience in conduct risk, consumer protection, or related risk management roles within banking or financial services.
- Proven track record of leading regulatory compliance programs and implementing ethical frameworks.
- In‑depth knowledge of UAE banking regulations, Central Bank guidelines, and international best practices.
- Strong analytical skills with ability to interpret data, identify trends, and drive actionable insights.
- Excellent communication and influencing skills, capable of engaging senior executives and regulators.
- Demonstrated ability to manage cross‑functional teams and drive cultural change.
- Relevant professional qualifications (e.g., FRM, CAMS, CFA, or equivalent) preferred.
- Bachelor’s degree in Finance, Law, Business Administration, or related field; Master’s degree is a plus.