Sr Principal Infrastr Eng

The Automation Engineer is responsible for identifying, designing, developing, testing, integrating, and continuously improving automation solutions across Mission Control operations. This role focuses on automation engineering, scripting, orchestration automation, system integration, and operational process improvement to reduce manual effort, improve productivity, and strengthen service reliability. The engineer will collaborate with AppDev, Platform, and Event Managers to identify automation opportunities, develop reusable solutions, validate functionality, document workflows, and implement automation standards and best practices.

• Automation Analysis and Solution Development: Identify, analyze, prioritize, and execute automation for suitable operational processes. Design and develop automation scripts, workflows, and Ansible playbooks for identified processes. Develop reusable automation components and standardized patterns applicable across similar operational use cases. Automate repetitive and time-consuming activities to reduce manual effort and improve productivity.
• Integration and Automation: Integrate automation solutions with applications, infrastructure, observability platforms, enterprise tools, APIs, and existing operational workflows. Automate onboarded s that are not already automated. Develop automated validation, remediation, notification, and escalation workflows where appropriate. Coordinate with relevant engineering and platform teams to resolve integration dependencies and support implementation.
• Testing, Validation, and Reliability: Perform functional, integration, and validation testing to confirm automation accuracy and reliability. Identify defects, troubleshoot failures, and implement corrective improvements before production deployment. Monitor implemented automation and recommend enhancements to improve stability, scalability, maintainability, and operational effectiveness. Ensure automation solutions follow applicable technical, security, and operational standards.
• Documentation, Standards, and Knowledge Management: Create and maintain process maps, solution designs, scripts, testing evidence, user manuals, runbooks, and operational procedures. Maintain clear version history, implementation records, dependencies, known limitations, and support ownership. Implement best practices including standardization, code quality, reusable engineering patterns, and skill benchmarking. Support knowledge transfer, training, peer review, and mentoring activities for automation solutions and practices.

• Hands-on experience with automation principles, frameworks, and tools such as Ansible, Selenium, Power Automate, or equivalent technologies.
• Experience developing automation solutions using Python, Java, Shell, PowerShell, Curl, REST APIs, or comparable scripting technologies.
• Advanced working experience with Unix/Linux, Windows Server, Oracle, MSSQL, or MongoDB.
• Experience with observability tools such as AppDynamics, BigPanda, Elastic (ELK), Google Cloud Logging, Grafana, Prometheus, Splunk, or ThousandEyes.
• Experience with logging, monitoring, and event detection across cloud or distributed platforms.
• Experience with enterprise scheduling platforms such as AutoSys, CRON, or Windows Scheduler.
• Experience integrating automation solutions with enterprise systems, APIs, applications, infrastructure, and operational workflows.
• Ability to provide technical direction, review automation solutions, and support less-experienced engineers.
• Strong analytical, troubleshooting, and problem-solving skills.

• Experience with CI/CD pipelines, GitHub, GitLab, Jenkins, Azure DevOps, or similar development platforms.
• Experience with container technologies and platforms such as Kubernetes or OpenShift.
• Experience with reporting and business intelligence tools such as Tableau or Power BI.
• Knowledge of ServiceNow, IT service management, Incident Management, and Change Management processes.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to operate effectively in a geographically distributed organization.
• Ability to prioritize work, meet deadlines, achieve goals, and perform under pressure in a dynamic and complex environment.

• Technical operations or production application support experience in an enterprise environment.
• Demonstrated ability to deliver functional, tested, documented, and maintainable automation solutions.
• Proven track record of measurable reduction in manual effort and repetitive operational activities.
• Experience in improving productivity, operational efficiency, handling, and response outcomes through automation.
• Commitment to promoting automation adoption, knowledge transfer, skill development, and continuous improvement.

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities.