About the role
Designation Title Relationship Manager Reporting to HME Key Responsibilities Below listed the major key responsibilities of Relationship Manager, but not limited to, Welcoming the customer on-board and create a Member Profile. Understanding the member choice, expectations and identifying the uniqueness of the Member. Searching, screening, short listing, establishing contact, initiating meeting between members, and creating success stories. Maintaining good rapport with the member; providing the right ‘Assisted’ experience and delivering quality service. Managing a set customer portfolio with robust follow up Skills & Competencies Good command over English language, fluency in the regional language (Bengali), proactiveness, listening skills, service orientation. Punctuality & Presentation skills High Emotional quotient, Persuasion Skills Ability to read/interact to understand the client requirements Eligibility Graduate Must have completed 12 months of service with the . No PDP in last 6 months No disciplinary action in the last 6 months No branch complaints received in the last 6 months. Last performance appraisal rating should be C and above. Should be fluent in English