About the role
- 3+ years of experience as a ServiceNow Functional Consultant, Business Analyst, or similar role.
- Strong understanding of ServiceNow modules such as ITSM, ITAM, ITOM, & SPM.
- Experience in requirements gathering, process mapping, workshop facilitation, and stakeholder management.
- Knowledge of Agile/Scrum methodologies and software delivery lifecycle.
- Gather, analyze, and document business requirements and translate them into ServiceNow solutions.
- Conduct workshops with business stakeholders to define processes, workflows, and future-state requirements.
- Create functional specifications, user stories, process flows, and acceptance criteria for development teams.
- Configure and validate ServiceNow solutions, ensuring alignment with business objectives and platform best practices.
- Support testing activities including UAT, defect management, and go-live readiness.
- Collaborate with developers, architects, and process owners to drive successful project delivery and continuous improvement.
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