About the role
Responsibilities:
- Own day-to-day reliability and operational support for assigned cybersecurity platforms and services.
- Design and implement automation scripts and workflows to eliminate manual operations and prevent recurring issues.
- Monitor service health, analyze alerts, and maintain operational KPIs and dashboards.
- Participate in incident response, troubleshooting, and root cause analysis, driving fixes for assigned issues.
- Contribute to service resilience, performance tuning, and capacity planning.
- Build and maintain CI/CD pipelines and support reliable, repeatable deployments.
- Operate and troubleshoot Docker and Kubernetes-based workloads.
- Support cloud-native services on AWS and Azure, including configuration, performance, and cost awareness.
- Maintain and enhance Power BI dashboards for reliability, incident, and automation metrics.
- Fix production bugs and remediate security vulnerabilities and configuration gaps.
- Apply and help evolve SRE practices such as SLIs, SLOs, error budgets, and automation-first operations.
- Collaborate with software engineering and cybersecurity teams to improve operational readiness and security posture.
- Perform additional duties and projects as needed.
Requirements:
- 5+ years of experience in site reliability engineering, DevOps, platform engineering, or operations-focused engineering roles.
- Bachelor's degree in computer science, engineering, or a related field (or equivalent experience).
- Experience supporting production, security-critical systems.
- Hands-on experience with AWS and/or Azure.
- Strong scripting or programming skills using Python, Bash, PowerShell, Go, or Java.
- Experience with CI/CD pipelines, DevOps tooling, and automated deployments.
- Practical experience with Docker and working knowledge of Kubernetes.
- Experience with monitoring, logging, alerting, and operational troubleshooting.
- Familiarity with relational and/or NoSQL databases from an operational perspective.
- Understanding of secure operations, IAM concepts, and vulnerability remediation.
- Ability to work independently while collaborating effectively across teams.
Must Have Skills:
- 5+ years supporting production systems.
- Automation and scripting (Python, Bash, PowerShell).
- Hands-on experience with AWS.
- CI/CD and DevOps practices.
- Docker and container-based operations.
- Monitoring, alerting, and incident response.
- Secure operations and configuration management.
- Day-to-day operational ownership of hosted applications.
Nice To Have:
- Power BI dashboard creation and maintenance.
- Kubernetes troubleshooting experience.
- Power BI dashboard creation and maintenance.
- Experience with SLIs, SLOs, and error budgets.
- Infrastructure-as-code (Terraform, ARM, Bicep).
- Experience supporting cybersecurity platforms.
- Exposure to AIOps or anomaly detection.
- Experience building security automation or SOAR solutions.