About the role
We are seeking a Senior Platform Application and Integration Support Engineer to own complex production issues, drive root-cause analysis and improve the reliability of identity, API, event-streaming and cloud services in a 24/7 environment.
Responsibilities:
- Own complex L3 production incidents end-to-end, including major incident handling and stakeholder communication.
- Lead deep-dive troubleshooting across OAuth/OIDC, API gateway, Kafka and cloud-hosted services.
- Analyze Kafka consumer lag, partitioning, delivery failures and broker connectivity issues.
- Drive root-cause analysis and permanent fixes in partnership with development and cloud teams.
- Support release validation and verify platform behaviour after configuration or deployment changes.
- Identify repetitive work and deliver scripting, automation or self-service improvements.
- Guide junior engineers and review runbooks and knowledge articles.
- Work in rotational shifts to support 24/7 platform operations.
Requirements:
- 5-8 years of experience in production support, integration support or platform operations with strong L3 ownership.
- Strong hands-on expertise in JavaScript and REST API troubleshooting.
- Solid experience with Apache Kafka in production environments.
- Strong SQL and NoSQL skills for diagnostics, data analysis and validation.
- In-depth understanding of OAuth 2.0/OpenID Connect, SSO and RBAC.
- Hands-on experience with any cloud platform such as AWS, Azure or GCP and its monitoring tools.
- Proven RCA, problem-management and automation experience using Bash, Python or PowerShell.
- Willingness to work in rotational shifts with a 24/7 operations mindset.