About the role
Job Description
Location – Bangalore WTC-3
Job Summary –
Excellent Hindi and English verbal communication skills, good computer hardware and OS knowledge, Graduate preferably from BCA background, Flexibility to work in rotational shift and weekly offs and Hybrid work model
Years of experience needed – 1- 4 years
Technical Skills:
•Bachelor’s degree preferably BCA, BSc in Computer science
•Good computer hardware and OS knowledge
•Effective Communication Skills/Clarity in communication
•Should have logical approach and problem-Solving ability
•Ability to comprehend the queries raised by the customers
•Display Customer centricity and empathy
•Multitasking and quick turnaround
•The tasks of these Engineers could include one or more of the following:
•Must possess the zeal to demonstrate Customer First culture in every interaction
•Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
•Ability to use tools and telephony efficiently
•Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
•Active demonstration of ownership, time management and multitasking of tools
•Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
•Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
•Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
Certifications Needed:
·Aplus , Nplus, MCSA, MCSE Technical certifications would be added advantage
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