About the role

All About Zeta SuiteZeta is the world’s first and only Omni Stack for banks and fintechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, fraud engine, and rewards for retail banking.We are a new-age, high-growth start-up (& a unicorn!) founded in 2015 by two visionary leaders Bhavin Turakhia & Ramki Gaddipati , whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers, over 10 banks and 25 fintechs, across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world. Olympus PaaS PlatformA multi-region, multi-cluster, multi-tenant application orchestration platform which is based on the below principles: Cloud Provider Agnostic On-Premise Compatible Infrastructure as Code GitOps Tenant Isolation, Localization, and Resilience Unified operational semantics across heterogeneous environments Single command and control center across all deployments Community Standards Open Development It's the ‘AWS for banking’Olympus Suite has four building blocks (customer personas) Publisher Experience, Administrator Experience, Tenant Experience, and Tenant Developer Experience.Publisher Experience: To solve the common concerns of cluster developers.Administrator Experience: to solve the common concerns of administrators who are responsible for deploying software, managing releases, and operating the deployed software to deliver the desired SLAs.Tenant Experience: To solve the common concerns during the tenant onboarding and product configuration across clusters.Tenant Developer Experience: To solve the common concerns of applications developers of tenants (customers) to build their applications using service offered on Olympus.What is the job like?

You will be a Technical Program Manager in the Administrator Experience team, responsible for successful build, configuration and deployment of various platform-tools/services in a tight timeframe, tenant lifecycle management, oversight of application performance, and driving the timely remediation of production anomalies to meet the desired SLAs.

You will be accountable for building the program plan in both BUILD & OPERATE functions, and for managing the execution, tracking, reporting and successful delivery in a fast moving environment under challenging timelines with competing priorities.

You will be working closely with Executive leadership, Product managers, Engineering Teams, UX teams, Account managers, Customer support and operations teams to manage the build and operations of the platform.

You will lead technical programs internally & externally to clients and end users. We are in hyper growth and as an SAAS provider for Financial institutes and Banks, Infra security, stability and scalability have become very important. Aligning external customers with internal teams, setting priorities/strategies with Engineering/product teams, giving visibility for the projects/programs and stakeholder management are some core responsibilities of the Technical Program mgmt team.

Stakeholder Management - As Technical Program Manager, you will manage conflicts, drive effective teamwork, communication and collaboration partnering across multiple business units with competing priorities.

Program Management - As a Technical Program Manager, you will identify opportunities, define and institutionalize processes for accurately capturing scope, dependencies, schedule, metrics, risks for program success and effectively communicating the program status and updates/reports to all stakeholders on a regular cadence.

Customer Advocacy - Works with the customers to drive discovery and evaluates business objectives, considers various solution options to be implemented, drives the solution design and requirements, and works with the client throughout implementation. Plan ideation workshops with the internal and customer stakeholders periodically to showcase POCs and eventually new features getting into the product roadmap.

Technical Dependencies and Integrations - Drive technical dependencies and integrations that are required to make changes for a project so as to launch. Lead technical design and architecture discussions across cross-functional teams including Core Engineering teams.

Who should apply for this role?

Must Haves

Overall 10+ years of software industry experience with 8+ years of experience managing programs.

5+ years of experience managing technical programs involving cloud infrastructure & tools (preferably AWS)/SaaS platforms/production operations Experience delivering tech programs or products from inception to delivery.

Prior experience managing a team of project managers & program managers supporting programs in platform development and/or production operations. Experience in defining and optimizing build and operations processes. Strong drive to bring change, identifies opportunities and is highly perseverant until they are realized. Challenges status-quo and always pushes for new, innovative and simple solutions

Experience coordinating and aligning priorities across cross-functional teams including engineering, product and technical/non-technical groups. Ability to define agile processes for helping engineering/product teams for increasing velocity and identifying gaps

Experience working with tools to manage schedule, cost and risks and provide various production and operations reports to management.

Excellent communication skills, somebody who can understand the business problem/domain fast and articulate problem/solution to different audience types (technical/business) and quickly build relationships with stakeholders

Knowledge of JIRA and any Agile frameworks.

Good to haves

Experience in Change management, Release Management, SLA management and Incident management tools. Should be flexible to work for extended hours and on weekends as needed to handle high priority incidents

Good working knowledge in Cloud like AWS, Azure or GCP

Good understanding of vendor management

Exercise good business judgment skills to find short-term solutions working cross-functionally for difficult/tricky engineering problems while not sacrificing the long term goals.

Good knowledge of one or more technology stack (preferably Java, Spring boot and Postgresql).

Preferably a PMP or Agile PM certification.

Obsessive ownership towards individual and team goals and does it right

Sr. Technical Program Manager-Olympus

About the role

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