Sr. UX Researcher-Blink

We are seeking a highly skilled and motivated Sr. UX Researcher to join our dynamic team at Blink. The ideal candidate will possess a strong foundation in research methodologies and a passion for understanding user needs and behaviors. This role is critical in shaping the user experience of our products by providing actionable insights that drive design decisions.

• Conduct comprehensive user research using various methodologies, including interviews, surveys, usability testing, and field studies.
• Analyze qualitative and quantitative data to identify user needs, pain points, and opportunities for product improvement.
• Collaborate closely with UX designers, product managers, and other stakeholders to translate research findings into actionable design recommendations.
• Create detailed research reports and presentations that effectively communicate insights and recommendations to cross-functional teams.
• Stay updated on industry trends and best practices in UX research and design, and apply this knowledge to enhance our research processes.
• Facilitate workshops and brainstorming sessions to foster a user-centered design culture within the organization.
• Mentor junior researchers and contribute to the development of research frameworks and guidelines.

• Strong expertise in various research methodologies, including both qualitative and quantitative approaches.
• Proficiency in data analysis tools and techniques to derive meaningful insights from research data.
• Exceptional communication skills, with the ability to present complex information clearly and persuasively.
• Strong analytical and critical thinking skills, with a keen attention to detail.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

• Experience with user experience design principles and practices.
• Familiarity with design tools such as Sketch, Figma, or Adobe XD.
• Knowledge of accessibility standards and inclusive design practices.
• Experience in conducting research for digital products across various platforms (web, mobile, etc.).

• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, or a related field.
• Strong portfolio showcasing previous research projects and their impact on product design.
• Demonstrated ability to work independently and manage multiple projects simultaneously.

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
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