Sr XM Consultant

• Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
  
• Serve as main point of contact for clients during implementation and manage the project to completion.
  
• Design and document functional and technical requirements and help scope projects by understanding timelines and work.
  
• Solve complex technical implementations both independently and in a team environment.
  
• Clearly communicate solutions back to clients through calls and email.
  
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
  
• Continually adapt and develop in-depth product knowledge and learn new technologies.
  
• Be a key stakeholder in building ZILL’s relationship with the client.
  
• Managing implementation activities, including time commitment, budget and risk management.
  
• Providing support to the project team ensuring all project documentation is current and up to date.
  
• Responding to client issues and ensuring resolution of issues.
  
• Project Management:Oversee the end-to-end project lifecycle, including scoping, planning, execution, and delivery. Ensure projects are completed on time, within budget, and to the highest quality standards.
  
• Client Management: Cultivate strong relationships with client, serving as a trusted advisor and strategic partner. understand client objectives, challenges, and opportunities to develop tailored solutions.
  

Experience:

• 8+ years of experience as an Implementation consultant.
  
• Minimum of 3 years of experience in technical consulting, customer success, or in a similar client-facing role in the technology sector.
  
• Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
  
• Strong foundational knowledge in data analytics and interpretation.
  
• Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.
  
• Demonstrated experience in managing and delivering complex technical implementations from inception to completion.
  
• Experience in establishing and maintaining strong working relationships with clients at all levels of an organization.
  
• Prior experience working with international clients.
  
• Knowledge of Survey Programming tools like Decipher and Confirmit as well as jQuery, Javascript/HTML shall be an advantage.
  

Qualifications & Requirements:

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred.
  
• Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience.
  
• Robust problem-solving abilities, analytical skills, and a detail-oriented mindset.
  
• Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.
  
• Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.
  
• Ability to work independently as well as part of a collaborative team environment.