About the role
- Good communication skill1 #1 – Person should be able to talk in large forums. This is very important
- Application Production support – 4+ Years
- Hands on experience in Splunk -4 years
- Hands on experience in building CI CD pipelines – 4+ Years
- Candidate should have experience in supporting Technical Production support. ( Functional support is not a good fit)
- Cloud knowledge
- Good to have scripting skills, container, and Kubernetes knowledge.
Technical Skills:
- Technology: JAVA / .Net framework , C# basics, Splunk, Cloud preferably PCF
- Experience in Production Deployment using CI/CD pipelines
- Splunk Query Skills: Ability to write effective Splunk queries for data analysis and monitoring
- Linux Administration: Experience with Linux Server troubleshooting common failures, health checks and administration tasks
- Real-Time troubleshooting of critical application workflows and incorporate feedback to product development.
- Should have good knowledge on splunk , should be able to write queries in splunk and create alerts.
- Good knowledge of ITSM framework.
- Should be good in analysis , able to find out solutions without much help.
- Triage alerts & diagnose/resolve critical issues, manage implementation of changes.
- Perform root cause analysis of critical incidents/alerts. Initiate and drive the Techlines in case of outages/major incidents/Batch abends and ensure .Service Restoration in the least time possible.
- Act quickly on the application Alerts and Batch Job failures.
- Identify manual toil, repetitive issues, and work with stakeholders with improvement plan.
- Should have basic experience in .net framework , C# to fix bug
- Able to write basic powershell commands.
- Knowledge of one or more of Message Brokers such as RabbitMQ, IBM MQ
- Knowledge of JIRA, confluence and remedy ticketing systems.