About the role
Job
Title :
SSM
Sr. Analyst
Qualification
:
Any
Graduate – Commerce
Background
Experience
:
Fresher
Must
Have Skills :
End to End experience into Property and casualty
Experience into policy life cycle
Good
to Have Skills :
Strong understanding of P&C insurance products, claims cycle, and customer servicing models.
Strong analytical, problem-solving, and organizational skills.
Excellent communication and interpersonal skills for cross-functional collaboration.
Roles
and Responsibilities :
Operational
Support & Analysis:
Analyze service support functions including call center operations, claims support, and policy administration.
Track performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and SLA adherence across service teams.
P&C
Insurance Domain Expertise:
Apply deep knowledge of P&C insurance processes—especially claims, underwriting, and customer servicing—to interpret performance trends and recommend enhancements.
Support compliance with regulatory standards and internal insurance servicing guidelines.
Process
Improvement & Optimization:
Identify and implement opportunities to streamline workflows, reduce service friction, and improve customer satisfaction (CSAT, NPS).
Conduct root cause analysis on service issues and coordinate corrective actions with stakeholders.
Stakeholder
Collaboration:
Partner with operations, claims, underwriting, and IT teams to enhance service delivery and support systems integration efforts.
Act as a bridge between business users and technical teams to translate service needs into functional requirements.
Location
:
Bangalore
CTC
Range :
3.75
Notice
period :
Immediate
Shift
Timings :
US
Shift
Mode
of Interview :
Virtual
Mode
of Work :
Hybrid
Mode
of Hire :
Permanent
Note
:
NA