About the role
This role will be based in Bangalore, India.
Our global Product Design team advances this vision through quality, inclusive design. We're passionate about designing an equal, fair, and accessible platform that's modern, engaging, and responsible.
This is a high-leverage, high-craft role at the intersection of commerce, trust, and growth — where every pixel touches real money, real compliance requirements, and millions of transactions.
Designers are strategic partners, from product innovation and planning to launch
Work and learn with passionate, talented, and supportive people
We work on both consumer and enterprise products and encourage team rotation, so you can stay engaged and keep growing
We're equipped with the best design tools in the business, including Figma, Principle, and Miro
A trusting, open environment helps us do our best work and we have fun together! You will partner and collaborate closely with product management, engineering, user research, UX writing, data science, and field/support teams across multiple lines of business. Designing for the world's workforce takes a diverse, empowered team — come be a part of ours.
Responsibilities:
Own end-to-end design for payments, switcher, and refunds experiences across web, mobile, and new commercial surfaces
Partner with Product, Engineering, Data Science, Compliance, and Finance to design new payment methods and payment optimization strategies that lift approval rates and reduce cost
Design scalable, compliant patterns for global payments (tax, trust, regulatory requirements across markets)
Lead design for new monetization surfaces (Marketplace Payments, Mobile Monetization, new commercial models) from 0 to 1
Simplify complex billing/subscription flows (plan switching, refunds, backup payment methods) to reduce customer effort and support case volume
Communicate design vision and tradeoffs clearly to cross-functional partners and leadership
Application Requirements:
To be considered for this position, you must include your portfolio, website or other samples of work.
Basic Qualifications:
BA/BS degree in Design, Human-Computer Interaction, or a relevant discipline, or practical background equivalent
10+ years of user experience expertise, with proven success delivering large-scale transactional, enterprise, or commerce software
Demonstrated track record leading strategic end-to-end design initiatives from initial concept to release
Preferred Qualifications:
Experience designing payments, billing, or subscription management systems
Familiarity with compliance-heavy or regulated design environments (tax, trust & safety, financial regulations)
Track record of measurably improving conversion, approval rate, or reducing churn through design
Strong systems thinking — able to design one coherent experience across many payment methods, markets, and surfaces
Experience partnering closely with engineering and data science on experimentation
Exceptional visual and interaction design craft paired with pragmatic execution
Suggested Skills:
Product Thinking
Visual Design
Interaction Design
Storytelling
Communication
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