About the role
- Sales and Performance Management:
- Achieve and exceed sales targets and key performance indicators (KPIs) such as conversion rate, average transaction value (ATV), and units per transaction (UPT).
- Monitor store performance and identify areas for improvement, adjusting strategies as needed.
- Analyze sales reports to maximize profitability and identify trends.
- Customer Service:
- Ensure a high level of customer satisfaction by providing exceptional service and ensuring team members are trained in product knowledge and customer engagement.
- Resolve customer complaints and issues promptly and professionally.
- Inventory Management:
- Oversee stock levels, conduct inventory audits, and ensure accurate record-keeping.
- Coordinate with the inventory team to manage replenishments and optimize stock availability.
- Minimize shrinkage and manage stock losses effectively.
- Team Leadership and Development:
- Recruit, hire, train, and develop store staff, ensuring that all team members are aligned with company values and sales goals.
- Conduct regular performance reviews, set individual and team goals, and provide constructive feedback.
- Foster a positive work environment and promote teamwork.
- Visual Merchandising:
- Ensure the store is visually appealing and consistent with brand standards through proper merchandising and layout.
- Coordinate product displays to promote best-sellers and seasonal items.
- Operational Excellence:
- Maintain high standards of cleanliness, organization, and safety in the store.
- Ensure compliance with company policies and procedures, including health and safety guidelines.
- Manage store opening and closing procedures, including cash management.
- Proven experience as a Store Manager or Assistant Manager in a footwear retail environment.
- Strong understanding of retail KPIs and sales performance strategies.
- Excellent leadership and communication skills.
- Ability to manage and develop a team to achieve sales goals.
- Proficient in inventory management and loss prevention.
- Strong customer service skills and the ability to resolve issues effectively.
- Knowledge of visual merchandising and store layout strategies.
- Proficient in using retail management software and POS systems.
- Ability to work flexible hours, including weekends and holidays.
- Experience working with high-end or premium footwear brands.
- Knowledge of current fashion trends in footwear.
- Familiarity with local market dynamics and customer preferences.