About the role
Location: Malad | 6 Days Work from Office
We are looking for a dynamic Store Manager to join our client, a renowned tattoo company, and lead the operations at their studio. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, creative environment, this role is for you!
Key Responsibilities:
- Foster a positive, energetic team spirit, enhancing collaboration between artists and team members.
- Oversee day-to-day studio operations, ensuring a seamless experience for walk-in clients and delivering exceptional customer service.
- Maintain studio hygiene and atmosphere in line with company standards, keeping the vibe upbeat and engaging.
- Provide personalized service to create immersive and memorable experiences for each customer.
- Adhere to studio SOPs and operational processes with precision.
- Handle inbound client queries, manage appointments, and book consultations.
- Organize training sessions for artists, focusing on skill development.
- Implement and drive sales strategies, follow up with potential leads to boost studio sales.
- Prepare team rosters and manage artist transfers and guest spots to ensure the studio is fully staffed.
- Coordinate with the design team and clients to deliver artwork that meets expectations on time.
- Collaborate with the HQ sales team to identify areas for improvement and increase sales.
- Professionally manage customer complaints and objections.
- Provide regular performance reports (daily, weekly, monthly) to the reporting manager.
- Maintain accurate CRM data for better decision-making and business growth.
- Manage daily cash flow, deposits, and record-keeping.
- Oversee employee accommodation, ensuring cleanliness and a positive living environment.
- Graduate in any stream.
- Experience in industries like Real Estate, Automobile, or Jewellery is preferred but not mandatory.
- Strong background in retail management is a plus.
- Excellent verbal, written, and interpersonal communication skills.
- Self-motivated, with a strong focus on sales and customer service excellence.
- Strong time management and multitasking skills.
- Ability to work effectively with all levels of the organization and external clients.
- Prior experience in customer service, sales, or operations management is an advantage.
- Ability to perform well in a fast-paced, team-oriented environment.
If you are driven, customer-focused, and ready to lead a vibrant team, apply now!