About the role
Job Title
:
Store Manager
Department
:
Retail Stores
Reports To
:
Cluster Manager
Role Summary
:
The Store
Manager ensures business success by leading store operations, driving sales
performance, and delivering exceptional customer experiences through
operational expertise, customer-centric strategies and team leadership.
Key
Responsibilities
:
Customer Focus
●Provide exceptional customer service by going the extra
mile to ensure customer loyalty.
●Exhibit emotional intelligence to build trust and rapport
with customers.
●Handle customer queries, concerns, and feedback with
professionalism and empathy.
●Ensure all employees
adhere to the company’s policies and guidelines, fostering a customer-centric
culture.
Sales Mastery
●Drive sales to meet or exceed store sales targets,
including achieving category-wise targets.
●Leverage data insights to optimize inventory and identify
growth opportunities.
●Collaborate with the
Visual Merchandising (VM) team to ensure implementation of in-store displays.
Leadership
Excellence
●Lead and motivate the store team to achieve high
performance through coaching, recognition, and accountability.
●Manage team dynamics, resolve conflicts, and foster a
collaborative work environment.
●Focus on team development by conducting on-the-job
training (OJT) and providing constructive feedback.
●Manage employee
schedules, conduct performance reviews, and address hiring and training needs
to ensure optimal staffing.
Change Management
●Adapt to new business strategies and implement changes
effectively within the store environment.
●Encourage
flexibility among team members to embrace new processes and technologies.
Decision-Making
●Utilize data insights to make informed decisions that
enhance operational efficiency and customer satisfaction.
●Analyse store performance metrics to identify trends,
optimize operations, and implement performance improvements.
●Allocate resources
efficiently to optimize staff productivity and store performance.
Store Operations
Excellence
●Oversee comprehensive store management, including visual
merchandising, stock management, and shrinkage prevention.
●Conduct regular audits to ensure the store is functional,
presentable, and compliant with company standards.
●Maintain outstanding store condition.
●Handle
administrative tasks such as managing store expenses, maintaining monthly
reports, and updating operational checklists.
Candidate
Requirement
:
●Bachelor’s Degree
Total 5+ years of retail experience in the fashion industry, min 2 years of
experience as a store manager or assistant store manager handled a team
of 5+ people.
●Expert in Microsoft office.
●Demonstrated success in achieving sales
targets and exceeding customer expectations.
●Exceptional customer service orientation with
a strong focus on customer satisfaction.
●Ability to effectively manage multiple priorities and
ensure smooth and efficient store operations.
●Strong team leadership skills to lead and
inspire a team.
●Excellent communication and interpersonal
skills for effective team interaction and conflict resolution.
●Strong analytical and problem-solving skills
to analyze data, identify trends, and make informed decisions.
●Proficiency in store operations, including
visual merchandising, stock management.
●Understanding of inventory management and loss
prevention.