About the role
- Team Leadership & Management:
- Recruit, train, and manage store staff, including setting schedules and monitoring performance.
- Motivate and mentor the team to ensure high levels of productivity and customer service.
- Conduct regular team meetings, setting clear expectations and objectives.
- Customer Service Excellence:
- Ensure an exceptional shopping experience by maintaining high standards of customer service.
- Address customer concerns promptly and professionally to build a loyal customer base.
- Implement strategies to enhance customer satisfaction and improve store reviews.
- Sales & Performance Management:
- Set, monitor, and achieve sales targets and key performance indicators (KPIs).
- Analyze sales data to develop strategies for improving store performance.
- Implement promotions and in-store events to boost traffic and sales.
- Inventory & Merchandising Management:
- Oversee inventory management, including ordering, stocking, and cycle counts.
- Ensure accurate product display and maintain visual merchandising standards that align with brand guidelines.
- Monitor stock levels, minimize shrinkage, and manage store replenishment needs.
- Operational Efficiency:
- Oversee daily store operations, including opening, closing, and cash management procedures.
- Ensure compliance with store policies, health and safety regulations, and brand standards.
- Maintain a clean, organized, and safe store environment for customers and staff.
- Financial Management:
- Manage store budgets, controlling costs to optimize profitability.
- Review financial reports and prepare budgets and forecasts.
- Analyze store expenses and implement cost-saving initiatives where possible.
- Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
- 3+ years of retail management experience, preferably in apparel or fashion.
- Strong leadership and team-building skills.
- Proficient in POS systems and inventory management software.
- Strong understanding of fashion trends and visual merchandising.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and adapt to change.
- Results-driven with a focus on achieving sales goals.