About the role
Job title: Student Counsellor
Purpose
Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Will be part of Call Centre Team.
Duties & Responsibilities
- Handling counselling via multiple channels including telephone calls, chats, emails and social. In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by NMIMS
- Provide comprehensive counselling to the prospect
- Working with telephony and CRM systems
- Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets
- Any other work / responsibility as assigned by the HOD from time to time
Qualification
- Graduate
Experience
- 3 to 5 years of relevant work experience.
- Previous experience working as a counsellor in an education institute preferred
Skills & Abilities
- Good English language ability
- Good English Communication Skills
- Ability to speak clearly and articulately
- Ability to manage complaint calls with a calm disposition
- Patience
- Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer
- Willingness to learn and understand all the products and services offered by the organization
- Ability to multi-task