About the role
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Guide and support students in their learning journey through regular interactions.
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Address student and parent queries, ensuring timely resolutions and follow-ups.
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Maintain accurate records of interactions and progress in CRM systems.
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Facilitate exams, campus activities, and admin tasks for smooth operations.
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Act as a bridge between students and internal teams for effective communication.
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Encourage student participation in activities and celebrate achievements.
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Identify students needing extra support and escalate as needed.
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Manage student support tickets and ensure timely query resolution.
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Track student engagement, collect feedback, and improve overall satisfaction.
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Assist in CRM management, data tracking, and process enhancements.
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Work closely with internal teams to implement and test new initiatives.
Note:-This job description outlines the core responsibilities of the Success Coach (Full-Time) role at NxtWave. Additional duties may be assigned as required to meet the organization's evolving needs.
What We’re Looking For
Must-Have Skills-
Good Communication Skills: Proficiency in English and at least one regional language (Telugu/ Tamil/ Kannada/Marathi/ Hindi).
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Public Speaking Skills: Ability to confidently address and engage a large audience.
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Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms.
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Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.
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Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills.
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Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments.
Location: Nxtwave office spaces in Hyderabad (Work from Office) Nxtwave office spaces PAN India for other languages.Working Days: 6 days a week ( Monday-Saturday)
Work Timings: 8:00 AM - 5:00 PM