About the role
Responsibilities:
- Monitor OMS/EMS services, interfaces, and market connectivity; investigate alerts and anomalies and take first-line remediation steps.
- Provide incident triage and troubleshooting (orders/executions, FIX sessions, allocations, and downstream feeds) and escalate to the Support Lead/engineering teams as required.
- Support trading and portfolio management with production queries and issue resolution, maintaining clear and timely communications.
- Perform operational checks and post-trade controls (e. g., drop copies, end-of-day files, reconciliations) and raise exceptions for investigation.
- Execute structured shift handovers/handoffs across regions, ensuring accurate documentation of incidents, risks, and planned changes during overlap windows.
- Maintain runbooks, knowledge articles, and ticket updates to ensure high-quality operational documentation and repeatable support processes.
- Participate in release and change activities (implementation support, validation, and post-release monitoring) under established change controls.
- Coordinate with vendors/brokers for connectivity testing and issue follow-ups, escalating service concerns through the Support Lead when needed.
- Support disaster recovery testing activities as assigned (checklists, validation, and evidence capture).
Authorities/Decision Rights:
- This role is authorized to perform monitoring, investigation, and first-line remediation activities for OMS/EMS platforms in accordance with approved runbooks and change controls.
- The incumbent is responsible for accurate incident documentation, timely escalation, and coordination with the support lead, engineering, and vendors/brokers to restore service and meet operational and control requirements.
Job Dimensions:
- Provides production support coverage for OMS/EMS platforms and associated connectivity, operating in a time-sensitive trading environment.
- Performs incident triage, investigation, and escalation across multiple applications, venues, and connectivity paths (e. g., brokers, SORs, FIX gateways).
- Participates in release readiness, operational checks, and disaster recovery exercises; contributes to stakeholder updates through accurate ticketing and handover notes.
- Supports major incident response and problem management activities by executing diagnostics, evidence capture, and timely escalations.
Requirements:
- 5+ years supporting trading platforms in production, including major incident ownership and problem management.
- OMS/EMS platform support expertise and complex market connectivity (e. g., Fidessa, Bloomberg EMSX, SORs).
- Strong FIX protocol knowledge (connectivity, certification, troubleshooting); FIX certification preferred.
- Advanced troubleshooting toolkit: SQL plus scripting/automation (Python/PowerShell); Linux and familiarity with Azure/cloud concepts.
- Strong trade lifecycle and front-office data domain knowledge with multi-asset exposure (equities, derivatives, FX, and money markets).
- Experience leading releases/upgrades and operating within control obligations (best execution, DR, post-trade/regulatory reporting) in an offshore/follow-the-sun model with structured handovers and overlap.
- Strong incident response skills and structured troubleshooting; able to coordinate investigations with multiple teams.
- Clear stakeholder communication, including concise handover notes and timely outage updates.
- Collaborative team member with strong stakeholder/vendor engagement and a continuous-improvement mindset.