About the role
Responsibilities:
- Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
- Develop scripts in Bash, Python, and Groovy for debugging and automation.
- Set up JFrog applications and 3rd party products in various development environments.
- Analyze log files, thread dumps, HTTP traffic, JVM, and OS parameters.
- Reproduce customer scenarios and file relevant bugs/features.
- Maintain and improve a knowledge base of known issues and solutions.
- Integrate and collaborate with JFrog's R& D, QA, Release, and Sales teams.
- Ability to work flexible hours and weekends as needed.
Requirements:
- 2+ years of relevant experience in technical support.
- Understanding of Java or other compiled languages.
- Experience in customer-facing roles.
- Experience in Linux.
- Able to manage complex, escalated cases involving multiple architectures across multiple platforms.
- Strong technical software-related debugging skills.
- Knowledge/experience with databases, LDAP, NGINX, and Apache Tomcat.
- Experience in the DevOps industry.
- Experience in AWS, Azure, or GCP is required.