About the role
Support Team - Job Description
Requirements:
- Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with ticketing tools and documentation tools.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with desktop applications and help desk software.
- Excellent communication skills and multitasking / ability to work based on priority.
- Ability to provide step-by-step technical help, both written and verbal.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
- Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
- Ability to work on rotational shifts - 24/7.