About the role
Responsibilities:
- Voice Support and Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
- Customer Retention: Maintain high FCR and ensure customer satisfaction.
- Upselling and Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.
- CRM and Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.
Requirements:
- 1-2 years of experience in Voice Process, Technical Support, or Customer Care.
- Experience in upselling/cross-selling preferred.
- Candidates should understand the concepts and know how to effectively upsell and cross-sell.
- Strong issue resolution and customer-handling skills.
- Excellent verbal communication in English, Hindi, and Bengali.
- Minimum Qualification: Graduate.