About the role
- Provide advanced technical support to internal employees across distributed locations (NY, VA, and Chennai).
- Educate end-users on maximizing technology usage and improve tech adoption.
- Perform device provisioning, desktop imaging, software installations, and manage networking hardware.
- Monitor systems proactively using tools to identify and resolve performance issues.
- Ensure high availability and reliability of systems and applications through best practices.
- Manage infrastructure changes aligned with enterprise architecture and business continuity standards.
- Administer and support Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in systems administration with deep expertise in Microsoft 365 and Azure AD.
- Hands-on knowledge of MDM tools like Microsoft Intune/Endpoint Manager and identity/access management.
- Experience with ITIL-based incident/change management and troubleshooting Exchange scenarios.
- Strong interpersonal and communication skills with a patient, empathetic, and user-focused approach.
- Familiarity with both Windows and Mac environments; knowledge of Cisco Meraki, AirWatch, Atlassian, and NICE logging tools is a plus.
- Relevant certifications in Microsoft technologies or ITIL are preferred.