About the role
Key Responsibilities:
- Microsoft 365 & Exchange Online: Manage users, licenses, groups, mailboxes, mail flow, and service health; troubleshoot email and Outlook issues.
- Intune & Endpoints: Handle enrollment, Autopilot, compliance policies, app deployment, BitLocker, Defender, and patching.
- Entra ID: Manage users, roles, MFA, Conditional Access, SSO, and guest access; resolve sign-in issues; enforce least privilege.
- SharePoint & OneDrive: Administer sites, permissions, sharing, and sync; troubleshoot access issues.
- Windows Server & AD: Manage AD DS, GPO, DNS, DHCP, file servers, backups, and disaster recovery.
- Networking & Firewall: Maintain LAN/WAN/Wi-Fi/VLANs, routers, and switches; manage firewalls (SonicWall, Fortinet, Sophos), VPN, NAT, and web filtering; review logs and respond to incidents.
- CCTV & Physical Infrastructure: Support IP cameras, NVR/DVR, biometric and access control systems, server room, and UPS.
- IT Support & Operations: Provide L2/L3 support, maintain asset inventory, documentation, and SOPs, and coordinate with vendors.
Preferred Skills: PowerShell basics, Defender/BitLocker/Autopilot experience, ITSM tools (ServiceNow, Jira), multi-site hybrid environments, certifications (Microsoft 365, Azure, Intune, Network+, CCNA).
Qualifications:
- Bachelor’s degree or diploma in IT, Computer Science, or related field
- 1-3 years of hands-on system administration experience
- Strong troubleshooting, documentation, and communication skills; able to work independently