About the role
Responsibilities:
- Support desktop/laptop for Win 10 OS and Office applications (MS Office).
- Win 10, installation, configuration, and troubleshooting.
- Install standard software on clients.
- Support for MS Outlook configuration.
- Update AV and Microsoft patches.
- Troubleshoot basic LAN issues.
- IP addresses, IP conflicts, and the ability to differentiate the required network from the others.
- Wireless LAN; DHCP setup.
- Perform Install, Move, Add, or Change (IMAC) at the desktop level.
- Attach desktops to the AD domain.
- Printer, Scanner L1-related issues.
- In case of hardware problems, escalate them to vendors.
- Log incidents in AHD Tool for cases received by phone and email.
- Prioritize the incidents based on severity.
- Monitor the AHD tool for open incidents.
- Perform activities necessary for the immediate short-term resolution of incidents and service requests so that users can resume their work as rapidly as possible.
- Should be flexible to work on any assigned task, i. e., system readiness or security compliance, or asset maintenance, etc.
Requirements:
- Active listening, taking ownership, and treating the customer with courtesy.
- Demonstrate respect for the customer and professionalism.
- Proactive thinking.
- Proficient in English communication.