About the role
- Resolve L2 incidents, service requests, and escalations across customer IT infrastructure.
- Install, configure, support, and troubleshoot physical and virtual servers, storage, backup, disaster recovery, firewalls, switches, routers, and wireless equipment.
- Perform customer-site visits for hardware installation, replacements, structured connectivity, network-device deployment, and issues that cannot be resolved remotely.
- Support Windows Server, Active Directory, virtualization platforms, backup tools, monitoring systems, and endpoint-management solutions.
- Conduct routine health checks, patching, backup verification, restore testing, and infrastructure documentation.
- Assist with customer onboarding, site surveys, migrations, upgrades, and small-to-medium infrastructure projects.
- Work within agreed SLAs, provide clear ticket updates, and prepare root-cause notes for recurring incidents.
- Coordinate with vendors, ISPs, OEM support, and internal escalation teams when required.
- 3–6 years of hands-on infrastructure support experience, preferably supporting domestic business customers or in an MSP environment.
- Demonstrable experience with servers, storage, networking hardware, backup, and disaster-recovery operations.
- Working knowledge of Windows Server, Active Directory, VMware/Hyper-V, firewalls, managed switches, routers, and Wi-Fi.
- Willingness to travel for compulsory customer-site visits as required.
- Strong troubleshooting discipline, customer communication, and ownership of ticket resolution.
- CCNA, Microsoft, VMware, Veeam, Fortinet, or equivalent certifications are preferred.
Why Join Infrassist Technologies Pvt. Ltd.?
- 5-day working culture
- 20 paid leaves & 14 public holidays
- Friendly and supportive work environment
- Work-life balance
- International client exposure
- Team outings, lunches, dinners, and movie events
- Night shift allowance
- Referral bonus policy