About the role
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
Major Responsibilities
Providehands onsupport by installing, diagnosing, repairing,maintainingclientmanagementand asset systems.
Support local server hardware, operating systems, networkinfrastructureand telephony by delivering hands on supportthroughtroubleshooting incidents with customers via phone or virtual communication.
Management, troubleshooting and configuration of M365platformand related technologies. Including Azure AD, Skype for Business, Teams, Intune, SharePoint Online.
Perform assigned tasks with minimum supervision andmanageefforts based on proper triage prioritization,documentationand closure; takes corrective action and/or escalates incidences to reduce service down time.
Create documentation onnew issuesresolved, root cause analysis as well as troubleshooting stepsattemptedprior to closing or escalation of service requests
Assistin the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation andassistancesof usage.
Participate in service desk call/ticket queue as necessary
Perform system upgrades;assistend users with migrating to new applications and converting personally developed data files.
Follow operational standards for reporting, monitoring,troubleshootingand sourcingissues with provided tool sets.
Maintain asset inventory of software and hardware through the asset management tool sets.
Ensures all configurationscomply withIT policies and security parameters.
Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
Assistwith development, implementation, and management of policies,processesand standards within the complex technical environment across data,voiceand video service delivery platforms.
Establish and implement activities to improve technology compliance with internal policies and standards.
Interact with vendors for incident resolution asrequired.
Minimum Job Requirements
Education
Associate degree in Computer Science or equivalent experience
Certification / License
Work Experience
5 years of experience troubleshooting PC’s, printers,phoneand network issues
Knowledge / Skills / Abilities
Advanced knowledge of Microsoft technologies relating to the configuration and troubleshooting ofpreviousand current versions of Microsoft Windows, Office, Outlook, network printing,M365;
Solid understanding of networking, wireless and telecommunicationfundamentals;
Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones andTablets;
Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing andprojectors;
Strongproblem solvingskills;
Solid verbal and written communication skills and willingness to actively contributeina teamenvironment;
Ability to be on-call and deliver support during operations service interruptions
Ability to work later evening nights and weekend ifrequiredsupporting business needs or IT initiatives
Ability to travel among other facilities if needed
Preferred Job Requirements
Education
Bachelor’s degree in Computer Scienceor equivalent experience