About the role
2. Key Responsibilities· Production monitoring: Monitor Tableau dashboard availability, scheduled refreshes, extract status and data-completeness indicators; identify failures, delays or stale data and coordinate timely recovery.· Dashboard incident resolution: Investigate and resolve defects such as unavailable dashboards, refresh failures, incorrect calculations, broken filters, missing data, inconsistent totals and presentation-layer issues.· Data validation and reconciliation: Compare dashboard outputs with approved source datasets or reporting models, analyse mismatches and reconciliation discrepancies, and isolate whether the issue is in Tableau or an upstream dependency.· Bug fixing: Implement durable fixes in Tableau workbooks, calculations, parameters, filters, data-source mappings and dashboard logic without altering approved business rules.· Minor enhancements: Deliver approved changes to existing dashboards, including fields, filters, calculated measures, parameters, layouts, views and reconciliation logic within the agreed fixed scope.· Performance and technical-debt reduction: Optimise dashboards, data sources, calculations and refresh patterns to improve load time, stability, usability and maintainability.· Release and regression validation: Test fixes and enhancements, validate data parity, support controlled deployment and verify dashboard behaviour after release.· Root-cause analysis: Prepare RCA documentation for significant or recurring incidents, covering impact, cause, corrective action, preventive action and dependencies.· Stakeholder coordination: Work with business users, analytics teams, dbt/PySpark developers, Airflow support and platform teams to resolve dashboard and upstream data issues.· Governance and documentation: Maintain issue trackers, weekly status inputs, monthly governance inputs, dashboard support notes, runbooks and knowledge-handover material.