About the role
Responsibilities:
- Own end-to-end hiring across functions, GTM, Merchant Experience, Support, and Tech and Product, alongside managing a team of at least two recruiters.
- Set and track core hiring metrics, time-to-close, pipeline health, and offer-to-join ratio, and hold the team accountable to them.
- Build and diversify sourcing channels so hiring does not depend on a single pipeline.
- Identify bottlenecks in the hiring process and implement fixes that hold as volume grows.
- Partner directly with hiring managers to align on role requirements and hiring bar.
Requirements:
- Worked in a SaaS environment and understand how hiring needs shift with fast-changing headcount and role requirements.
- Experience hiring in or expanding into US and/or EMEA markets, including familiarity with regional compensation benchmarks, employment norms, and sourcing channels.
- Led or managed a team of at least two people, with direct accountability for their output.
- Working knowledge of core hiring metrics and how to use them to diagnose and fix process gaps, not just report on them.
- A track record of owning hiring outcomes end-to-end, not just executing within an existing process.