About the role
About the companyKeka is a modern people platform for growing enterprises. HR, payroll and talent live in one core system, so teams spend less time on admin and more time on their people. More than 12,500 companies trust Keka, from fast-growing small businesses to large enterprises and global companies with teams across borders.
We build software the way HR actually works. It feels human, sets up in days instead of months, and has AI built into every part of HR. With customers across India, the US and the Middle East, our sales team is growing fast to keep up. That is where this role comes in.About the role
As a US Payroll Tax Delivery professional at Keka, you'll support US payroll delivery with a strong focus on payroll tax compliance, multi-state tax complexities, payroll tax forms, and client communication. You'll help manage delivery timelines and escalations while identifying process gaps and driving continuous improvement.
What you'll do
- Basic US payroll knowledge across bi-weekly, semi-monthly, and monthly payrolls.
- Expertise in federal, state, and local payroll tax compliance and filings.
- Need to have a good understanding of US payroll tax forms, including Forms W-4, 941, 940, W-2, and W-3. Also, knowledge of Forms 944, 1099-NEC, and 945 is required.
- Manage multi-state tax complexities, deductions, benefits, garnishments, and payroll reconciliations.
- Manage payroll tax notices, amendments, and compliance-related issues.
- Act as the primary point of contact for clients and build strong relationships.
- Own delivery timelines, SLAs, escalations, and client communication.
- Identify process gaps and drive automation and continuous improvement.
What you'll bring
- Strong knowledge of US Tax processes, tax compliance, and multi-state tax complexities.
- 5+ years of payroll delivery experience in an HR Tech, Payroll Tech, or B2B SaaS environment.
- Experience with platforms such as Gusto, Rippling, just works, Deel, Papaya, TriNet, ADP, Paylocity, Paycom, Paycor, or similar.
- Strong client-facing communication and stakeholder management skills.
- High ownership, attention to detail, and problem-solving ability.
- Strong Excel and analytical skills with the ability to identify and resolve payroll tax discrepancies.