About the role
·Strong communication and customer service skills
·Basic understanding of IT infrastructure (Windows OS, networking, applications)
·Knowledge of ITIL processes (Incident, Request, Problem Management) is preferred
·Ability to troubleshoot and resolve basic technical issues
·Familiarity with ServiceNow ticketing tool
·Good analytical and problem-solving skills
·Ability to multitask and work in a fast-paced environment
Qualifications: BACHELOR OF ENGINEERING