Teaching Support Analyst

We're looking for a detail-oriented Teaching Support Analyst to support U. S. colleges and universities with e-learning operations, student management, and curriculum coordination. You'll work hands-on in LMS platforms, manage academic communications, and help ensure quality, timely delivery, and compliance with institutional processes.

The candidate will have responsibilities across the following functions:

Academic and Course Support:

• Respond to course-related queries across Business, Finance, Accounting, Psychology, and Technology (training provided).
• Review and assess student submissions for completeness and basic rubric alignment (non-grading support).
• Upload, organise, and audit course content on LMS (files, modules, assignments, quizzes, discussions).

Communication and Coordination:

• Manage curriculum-related emails from U. S. colleges/universities; ensure prompt, professional responses.
• Participate in educational forums/discussion boards as required by client institutions.
• Escalate academic or technical issues to faculty/lead promptly with clear documentation.

Quality and Compliance:

• Create and proofread content with zero grammatical errors and clear structure.
• Maintain academic integrity, data privacy, and process adherence.
• Track deadlines, turnaround times (TAT), and maintain accurate logs/reports.

Requirements:

• Any UG/PG with excellent communication skills (freshers or 1-2 years' experience preferred).
• Strong English (written & spoken); confident, concise email writing.
• Basic understanding/interest in U. S. curriculum areas: Technology, Finance, Accounting, Psychology (training will be provided).
• Strong analytical skills and attention to detail.
• E-Learning operations, curriculum coordination, student management, email management.
• Ability to create error-free content and follow templates/process checklists.
• Good computer proficiency and typing speed.
• Professional etiquette and stakeholder management.

Nice-to-Have (Added Advantage):

• Familiarity with LMS platforms (Canvas, Blackboard, Brightspace, Moodle).
• Experience in a KPO/education/ed-tech environment.
• Exposure to rubrics, academic calendars, and turnaround SLAs.