About the role

About OlyvOlyv is India’s fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google’s Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.

Responsibilities
● Maintain the discipline of the team in terms of Login/Logout and Breaks.● Providing the detail information on the issues of customers related to Onboarding calls● Auditing the calls of the teammates and looking for areas of improvement on calls.● Giving the training to the new joinees as well as to the team in case it is required● Maintain the leave request of the team members as per the workload with a propertracking system.● Looking into the requirement of the headcount as per the load,so that we can hire thestaff accordingly.
● Focusing on the Conversion percentage to bring it above the current percentage of 4%● Make sure that team is achieving the daily benchmark of 400-450 calls.● Make sure that the team is giving the detailed information to the customers as per theguidelines given to them.● Make sure that the audit rating should go up on a monthly basis from the current ratingof 3.01, which can only be done with proper auditing.

Team Lead - Collections

About the role

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