About the role
Key Accountabilities and main responsibilities Strategic Focus
- Build and lead a high-performing Database Administration team to deliver secure, reliable, and efficient database services, ensuring operational objectives, service levels, and business priorities are consistently achieved.
- Foster a collaborative and accountable team culture that encourages employee engagement, continuous learning, innovation, and professional development through effective leadership and clear direction.
- Drive service excellence initiatives that enhance database reliability, performance, scalability, and operational efficiency through automation, standardisation, and the adoption of best practices.
- Promote a strong risk and security culture by ensuring compliance with information security policies, regulatory requirements, and database governance standards, while implementing appropriate controls and mitigation strategies.
- Develop and maintain effective relationships with business, technology, and vendor stakeholders to ensure database services align with organisational objectives and support business-critical operations.
- Lead and support technology transformation initiatives, including cloud adoption, platform modernisation, automation, and continuous improvement across database environments.
- Champion a high-performance culture focused on operational excellence, customer service, accountability, resilience, continuous improvement, and alignment with MUFG's organisational values and strategic objectives.
- Contribute to the strategic direction of Database Services by identifying emerging technologies, industry trends, and opportunities to improve platform capability, security, availability, and cost efficiency.
- Lead and manage the SQL Database Administration team.
- Ensure established procedures, service standards, and SLAs are consistently adhered to by the team.
- Ensure database security controls comply with organisational security policies and participate in security audits as required.
- Provide DBA support across all MUFG database environments, including:
- Maintaining and enhancing existing procedures and operational processes.
- Managing database backup and recovery activities.
- Developing and maintaining procedures to minimise downtime and performance degradation.
- Conducting database performance assessments and implementing optimisation initiatives.
- Provide capacity management and growth forecasting reports to IT Management.
- Provide recommendations on system configuration and operational infrastructure to support business and technology requirements.
- Adopt and promote best-practice approaches for database administration and operational management.
- Manage monitoring tools, system alerts, and escalation processes to ensure proactive issue resolution.
- Raise and manage change requests and defect tickets as required.
- Evaluate software products and technologies to determine their suitability and value in meeting MUFG's business and operational needs.
- Configure, administer, and fine-tune databases, queries, and reporting solutions.
- Review and assess the impact of all database changes proposed by development teams.
- Contribute to the continuous improvement of IT operations processes and procedures.
- Provide system, service, and environment-related KPI reporting as required.
- Represent the Database Administration team during incidents by liaising with developers, application support teams, database administrators, and vendors to ensure timely resolution.
- Participate in on-call and support rosters as required to support a 24x7 operational environment.
- Coach and mentor team members to strengthen their technical knowledge, skills, and capabilities within the database technology domain.
- Identify training and development needs and secure appropriate learning resources for the DBA team.
- Provide training and knowledge-sharing sessions to IT support teams on supported database tools, technologies, and environments.
- Prepare and manage support and on-call rosters for the team.
- Act as the second-in-command (2IC) for the Manager, Database Services, as required.
- Organise team meetings and stakeholder engagements to enhance team effectiveness, collaboration, and service delivery.
- Foster a culture of continuous learning, accountability, and high performance within the team.
- Support career development and succession planning initiatives to build team capability and resilience.
- Manage and resolve Information Security corrective actions in a timely manner.
- Complete compliance requirements, GRC cases, and problem management tasks within agreed timeframes.
- Prepare, maintain, and manage SQL Database governance, operational, and compliance activities.
- Develop and maintain documentation relating to Standard Operating Procedures (SOPs) and operational processes.
- Escalate security issues, vulnerabilities, and breaches to the Manager, Database Services.
- Report any issues that may impact business operations, service availability, or regulatory compliance to Management.
- Monitor service levels for incidents and service requests and implement improvement initiatives to achieve service objectives.
- Maintain awareness of and champion ITIL best practices across the team.
- Adhere to all MUFG standards, policies, and procedures, ensuring compliance with security, technology, and operational requirements.
- Monitor service performance against agreed SLAs and KPIs.
- Maintain compliance with patching, vulnerability management, backup, and recovery requirements.
- Identify, assess, manage, and escalate operational risks as appropriate.
- Drive the continual improvement of platform reliability, resilience, availability, and overall service quality.
Experience & Personal Attributes Experience
- Over 10+ years of experience supporting large, complex, business-critical 24x7 application environments.
- Bachelor’s degree or higher in Computer Science, Computer Engineering, Management Information Systems, or a related discipline, or equivalent professional experience.
- Tertiary qualification in Computer Science or a related field.
- Proven experience leading and managing a team of SQL Server Database Administrators.
- Extensive experience supporting multiple database environments across on-premises and Microsoft Azure IaaS and PaaS platforms.
- Strong knowledge of SQL Server RDBMS, with excellent SQL scripting, troubleshooting, and problem-solving skills.
- Solid experience working with Microsoft Azure IaaS and PaaS solutions.
- Experience with Microsoft SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), SQL Server Integration Services (SSIS), and similar technologies.
- Experience managing large-scale data warehouse and reporting environments.
- Strong understanding of structured programming methodologies, data analysis, and database design principles.
- Experience implementing and supporting High Availability (HA) and Disaster Recovery (DR) technologies, including emerging solutions and best practices.
- Excellent analytical and problem-solving skills, with the ability to resolve complex software and interface-related issues.
- Demonstrated willingness to take ownership, accept responsibility, and be accountable for service delivery outcomes.
- Sound knowledge of Microsoft Office applications and Power BI.
- Strong documentation skills, with the ability to create and maintain technical and operational documentation.
- Strong interpersonal skills with the ability to engage stakeholders at all levels of the organisation and build trusted relationships with clients and internal stakeholders.
- Experience within the Superannuation industry or, preferably, the broader Financial Services sector.
- Availability to provide on-call support and work flexible shifts in line with business and operational requirements.
- Highly effective communication, collaboration, and influencing skills.
- Demonstrated willingness to take ownership, accept responsibility, and be accountable for service delivery outcomes.
- Strong leadership capabilities with a focus on coaching, mentoring, and developing high-performing teams.
- Demonstrates flexibility and adaptability to meet evolving business and operational requirements.
- Effective verbal and written communication skills.