About the role
- Oversee domestic and international travel bookings, including flights, hotels, visas, airport transfers, and travel insurance.
- Ensure travel requests are processed within agreed service levels and in accordance with company policies.
- Handle escalations related to travel disruptions, cancellations, emergencies, and traveler issues.
- Lead, mentor, and develop the travel coordination team.
- Allocate workloads and monitor team performance against established KPIs.
- Conduct regular team meetings, performance reviews, and training sessions.
- Manage relationships with travel management companies , airlines, hotels, and other travel service providers.
- Maintain and monitor service quality, and contractual obligations.
- Collaborate with Finance, Procurement, and business stakeholders on travel-related requirements.
- Ensure adherence to corporate travel policies and approval workflows.
- Monitor travel spend and identify opportunities for cost optimization.
- Maintain accurate travel records, reports, and audit documentation.
- Prepare periodic travel reports, including spend analysis, savings achieved, policy compliance, and traveler trends.
- Analyze travel data and recommend process improvements.
- Track and report key travel metrics and service levels.
- Support traveler tracking and emergency response processes.
- Ensure travelers receive required documentation, advisories, and compliance information.
- Coordinate with relevant stakeholders during travel-related crises.
Qualifications
- Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field.
- Certification in Travel Management or related discipline is an advantage.
Experience
- 7-9years of experience in corporate travel management or travel operations.
- Minimum 2-3 years of team leadership experience.
- Experience managing global travel programs and travel vendors preferred.
Skills & Competencies
- Strong knowledge of corporate travel processes and travel management systems.
- Excellent vendor management and negotiation skills.
- Strong analytical and reporting capabilities.
- Good understanding of travel policy compliance and cost control.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure and manage travel emergencies.
- Proficiency in Microsoft Office Suite and travel booking platforms.