About the role
Team Leadership and Management:
•Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development.
•Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals.
•Foster a culture of collaboration, innovation, and continuous improvement.
•Performance management experience and yearly rating and performance evaluations
Service Delivery and Operations Management:
•Oversee the end-to-end delivery of services across key HRO domains such as:
•Global Benefits
•Total Rewards
•Invoice Processing
•Wellbeing Benefits
•Global Mobility
•Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy.
•Continuously identify and implement process
improvements to enhance efficiency and client satisfaction.
Client and Stakeholder
Management:
Build
and maintain strong relationships with global clients and internal/external
stakeholders.
•Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.
•Provide regular updates, insights, and reports to stakeholders on service delivery performance.
Technical Expertise:
• Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline op
Qualifications: BACHELOR OF COMMERCE