About the role
Manage bank staff and outsourced staff
ResponsibilitiesMinimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process)
Must have indepth knowledge of functioning of inbound and outbound contact centre
Vendor Management, billing
Must have experience in cross selling, sales target ,manage service levels, escalation handling, complaint management.
Good knowledge of training and quality, NPS required
Knowledge of handling inbound emails and chat teams preferred.
Experience Range : 5 to 10 Years
Qualifications :
Graduate (Any Specialisation)
Post Graduate (Any Specialisation)