About the role
- Lead, manage, and monitor the day-to-day performance of the telecalling team.
- Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
- Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
- Conduct regular call audits and provide feedback/coaching to improve call quality.
- Train new team members on calling processes, scripts, CRM usage, and communication standards.
- Handle escalations and support the team in resolving customer/doctor queries.
- Prepare and maintain daily/weekly MIS and performance reports.
- 2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
- Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.
- Prior experience managing a team of tele calling is mandatory.
- Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (Preferred)
- Excellent verbal communication and interpersonal skills.
- Target-oriented and result-driven approach.
- Good convincing, negotiation, and objection-handling skills.