About the role

ABOUT COMPANYBlitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.
Role overviewWe are hiring a Team Lead for our retail and food vertical to run zonal and city-level last-mile delivery for our clients. You will own delivery quality (RTO%, FASR%, 60-minute SLA), manage dedicated and floating fleet so every zone is staffed, and be the single point of contact for riders and hiring vendors on the ground.
Key responsibilities• Manage zonal and city-level operations for multiple retail and food clients.• Drive RTO%, FASR% and 60-minute delivery SLA targets.• Share zone-wise hiring requirements with vendors and track fulfilment.• Run weekly rider huddles and resolve their queries on the spot.• Maintain adequate rider supply in every zone to meet SLA.• Manage the floating fleet and deploy it across zones to cover demand spikes and supply gaps.

Team Lead - Retail

About the role

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Team Lead- Retail

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