Team Lead-Specialization

Job Description

Role: Lead Infrastructure Engineer

Job Summary –

We are looking for a self-driven and technically strong IT Infrastructure Lead with 3 to 5 years of experience in 24x7 infrastructure monitoring or NOC operations. Should be capable of managing infrastructure operations teams across servers, cloud environments, network devices, and enterprise monitoring platforms. The candidate should be experienced in leading teams responsible for Windows and Linux servers, cloud-based infrastructure, network device monitoring, SLA-driven incident operations, troubleshooting, reporting, device onboarding, and operational governance. The role requires strong hands-on experience on monitoring tools including PRTG, SolarWinds, Logic Monitor and Zabbix. The candidate should be skilled in onboarding devices, configuring s, validating thresholds, resolving monitoring gaps, creating dashboards, preparing reports, and ensuring infrastructure availability. The ideal candidate should have a leadership mindset focused on grooming the team technically, sharing relevant knowledge, building troubleshooting confidence, and helping engineers grow to the next technical level.

Years of experience needed is 5 to 8 years

Technical Skills:

• Lead L1 infrastructure operations for daily monitoring, incident follow-up, SLA tracking, escalation support, and operational reporting.
• Manage and guide a team handling Windows/Linux servers, network devices, cloud resources, and monitoring tools.
• Monitor infrastructure s related to CPU, memory, disk, service availability, ping loss, latency, interface errors, and device reachability.
• Perform first-level troubleshooting for server, network, cloud, and monitoring-related incidents before escalating to L2/L3 teams.
• Administer monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix for device onboarding, validation, dashboard checks, and basic threshold review.
• Ensure s and incidents are handled within SLA with proper ticket updates, escalation notes, troubleshooting details, and closure comments.
• Coordinate with L2/L3 teams, vendors, application teams, network teams, and cloud teams for faster incident resolution.
• Prepare daily, weekly, and monthly reports covering infrastructure health, trends, SLA status, major incidents, and recurring issues.
• Support planned maintenance activities by managing suppression, maintenance mode, post-change checks, and monitoring restoration.
• Identify repeated s, false positives, and monitoring gaps, and work with technical teams to reduce noise.
• Maintain SOPs, escalation matrices, troubleshooting guides, and monitoring process documentation.
• Mentor and groom L1 engineers on monitoring tools, incident handling, basic troubleshooting, ticket hygiene, and escalation process.

Management Skills:

• Experience in IT infrastructure monitoring or L1/NOC operations.
• Basic troubleshooting knowledge of Windows servers, Linux servers, network devices, and cloud infrastructure.
• Working knowledge of monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix.
• Understanding SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Good knowledge of incident management, SLA compliance, escalation handling, and reporting.
• Ability to manage team workload, guide engineers, and support critical incidents.
• ITIL process knowledge.
• Basic Azure or AWS monitoring knowledge.
• Experience in creating SOPs, runbooks, and operational dashboards.
• Basic PowerShell or Linux command knowledge for troubleshooting.

Certifications Needed:

• Microsoft Certified: Azure Administrator Associate, AZ-104
• AWS Certified SysOps Administrator, Associate
• ITIL Foundation Certification
• Cisco Certified Network Associate, CCNA
• Red Hat Certified System Administrator, RHCSA8.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.