About the role
Key Result Areas
Supporting Actions
Centralized Video KYC
Completing Video KYC as per Regulatory Guidelines. Ensuring proper verification is done and completing the Video KYC within the prescribed timeline as per ABFL Guidelines. Sharing the daily update and tracker with concern team. Improvement in regular process for higher efficiency and quicker TAT.
Learning & Growth
Increase Self engagement and motivation level, implement projects / processes capable for nominations and Winning at ABC level. Functional and behavioural trainings /courses, getting involved in projects which help in learning and development of both self and team members. Self-Training, build culture of continuous improvements through Kaizens ideas and YB projects
Expense Provision & Reconciliation
Expense provisioning to be done and provided to finance every month as per business done. Invoice needs to be validated for Video KYC vendors and then process.
Quality check
Tracking daily productivity of TM- Video KYC. Monitoring and sharing feedback on TM calls every day.
Process Improvement
Focus on improving the process TAT by reducing Average Call Handling Time. Use of automation technology to save the man-powers time. No of Kaizens registered and YB completed.