About the role

Key Responsibilities:

Lead, motivate, and mentor a team of Relationship Managers to achieve individual and team targets.
Set performance goals, monitor progress, and provide feedback and coaching to team members to improve sales, service, and client relationship management.
Foster a collaborative and high-performance culture within the team.
Conduct regular team meetings to discuss performance, strategy, and client management best practices.

Oversee the team’s management of HNI client portfolios, ensuring clients receive personalized, high-quality financial advice and services.
Ensure the team delivers customized investment strategies, estate planning, tax, and retirement planning solutions to clients.
Personally handle high-profile and complex client relationships, resolving issues, and providing strategic advice.
Continuously assess and optimize client portfolios to align with evolving financial goals and market conditions.

Drive business development activities within the HNI segment, identifying new opportunities, expanding the client base, and increasing revenue.
Encourage team members to generate leads, pursue new business opportunities, and maintain long-term client relationships.
Develop and implement strategies to increase market penetration and client acquisition.
Track and report on business development performance and client acquisition metrics.

Provide ongoing training to Relationship Managers on wealth management products, financial planning strategies, and best practices.
Help team members stay up-to-date on industry trends, market conditions, and regulatory changes.
Lead by example in promoting a client-first mindset and exemplary service standards.

Ensure the team adheres to internal processes, compliance guidelines, and industry regulations.
Oversee client onboarding, portfolio reviews, and other operational processes to maintain efficiency and quality.
Continuously improve workflows and internal procedures to enhance client satisfaction and operational efficiency.

Collaborate with other internal teams such as Investment Research, Product Specialists, Risk Management, and Compliance to deliver comprehensive wealth management solutions to clients.
Ensure smooth communication between departments to enhance client service and resolve issues promptly.
Work closely with senior leadership to align team goals with organizational objectives.

Stay abreast of market trends, investment opportunities, and competitive offerings.
Provide the team with regular updates on market dynamics, investment opportunities, and regulatory changes.
Analyze competitors’ offerings to ensure the firm’s wealth management services remain competitive.

Monitor and analyze key performance indicators (KPIs) for the team, including client retention, revenue growth, and portfolio performance.
Prepare and present regular reports on the team’s performance, key achievements, and challenges to senior management.
Use data to drive decision-making and continuous improvement in team strategies.

Requirements

Bachelor’s degree in finance, Business Administration, or related field (Master's degree or relevant certifications like CFA, CFP, or CWM is preferred).

Minimum 12+ years of experience in wealth management or private banking, with at least 2+ years in a leadership or supervisory role.
Proven experience in managing and growing relationships with high-net-worth individuals (HNI).
Strong track record in business development, sales, and achieving revenue targets.

Strong leadership, communication, and interpersonal skills.
Excellent coaching, mentoring, and team-building abilities.
Deep knowledge of wealth management products, investment strategies, tax and estate planning.
Strong analytical and financial modeling skills.
High level of professionalism, integrity, and discretion.
Ability to work under pressure and manage multiple priorities.

Team Lead - Wealth Management (HNI)