About the role
As a Team Leader, you will play a crucial role in our Collections | FOS department, acting as a key liaison between our company and our valued customers. Your primary responsibility will be to oversee and guide a team of Customer Relations Executives (CREs), ensuring they deliver exceptional service and meet performance targets. You will also be the first point of contact for customers, handling inquiries, providing information, and resolving complaints in a timely and professional manner.